Frequently asked questions

After checkout, you should receive an order confirmation at the email address used for the booking. If you cannot find it, check your junk folder and then contact us with your name and the email address used.

Where a package is eligible for deposit payment, the option will be shown during the package-building and payment process. If the deposit option is not shown, the booking is payable in full.

Yes. If several people are booking together or making separate linked bookings, contact us as early as possible so we can note the group and any allocation requests.

Yes. E-tickets are our standard free delivery option where available. If a physical-ticket option is offered for your booking, you can select it at checkout.

Ticket dispatch timing varies by event because organisers release tickets at different times. We send tickets as soon as they are supplied to us and ready for dispatch.

Contact us as soon as possible. We will tell you whether the delivery method can still be changed; once tickets have been dispatched, changes may no longer be possible.

Check the inbox and junk folder for the email address used on the booking. If you still cannot find it, contact us with your order number so we can help.

Send us the relevant booking names and order numbers as early as possible. We will note the request and do our best to keep linked bookings together, subject to the organiser’s allocation and availability.

Tell us the booking names and order numbers as early as possible. We can record the request, but final campsite positioning is subject to the event organiser and the allocation available.

Absolutely. This is exactly the sort of question that is best sent by email so we can give you a considered answer and, where useful, link you to the relevant event information.

That depends on the event, ticket type and booking terms. Contact us before making any assumptions and we will explain what is possible for your specific booking.

Contact us as soon as possible with your order number and the details that need correcting. We will confirm whether the change can be made.

Email is best for most enquiries because it gives us the details we need and lets us provide a complete written answer. You are also very welcome to call if you would rather speak to us.

Please include your order number and the email address used for the booking. If your question relates to seating, camping or another linked booking, include the other relevant order numbers too.

If you would prefer to talk something through, or your enquiry is genuinely time-sensitive, please call during our published phone hours. For most routine ticket, delivery and booking questions, email is usually the most useful route.