Contact us
For most enquiries, email is the best way to reach us because it gives our team the information needed to answer properly. If you would rather speak to us, our phone number is shown below and you are very welcome to call.
Send us a message
Tell us what you need and include your order number where relevant.
Quick answers before you contact us
These are the questions we are asked most often. You may find the answer you need straight away.
When will I receive my tickets?
Ticket dispatch timing varies by event. We send tickets as soon as they are released to us by the organiser, and your order will use the delivery method selected at checkout.
Do you offer e-tickets?
Yes. E-tickets are our standard free delivery option where available. If a physical-ticket option is offered for your booking, you can select it at checkout.
Can I sit with friends who booked separately?
Send us the relevant booking names and order numbers as early as possible. We will note the allocation request and do our best to keep linked bookings together, subject to the organiser's allocation and availability.
Can I change or cancel my booking?
That depends on the event, ticket type and booking terms. Contact us before making any assumptions and we will tell you what is possible for your booking.
Can I pay a deposit?
Where a package is eligible for deposit payment, the option will be shown during the package-building and payment process. If it is not offered, the booking is payable in full.
I already have an order — what should I include when I contact you?
Please include your order number and the email address used for the booking. That helps us find the order quickly and answer you properly.