Tickets appear automatically
When you use the same email address as your JustTickets booking, your released tickets should normally appear in the app automatically.
Booking email→Open app→Tickets appear
Le Mans e-tickets
Using the ACO Ticket App.
Once your Le Mans e-tickets have been released, the official Le Mans Tickets app is the easiest way to access them on your phone. Follow this guide to download the app, find your tickets and accept a transfer if required.
How tickets reach the app
Most customers won't need to do anything
There are two possible routes. Start with the normal route; only use Transfers if the tickets do not appear automatically or if JustTickets has manually processed your e-tickets.
Accept the ticket transfer
If your tickets do not appear automatically, or your e-tickets were manually processed, check the app's Transfer section and accept the pending tickets.
Transfers→Pending tickets→Accept
Step by step
Accessing your Le Mans tickets
The screenshots below are placeholders for now. When the final app screenshots are available, simply select each image in the Theme Editor.
1
Download the app
Download the official Le Mans Tickets app from the Apple App Store or Google Play using the buttons at the top of this page.
Screenshot 1
App screenshot will be added here.
2
Create an account
Make sure that you use the exact same email address as the one provided to us at the time of booking.
Screenshot 2
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3
Your tickets will automatically appear!
Tickets should automatically appear on the "My Ticket" section of the app. If they are not there, you may have to accept them as a Transfer.
Screenshot 3
App screenshot will be added here.
4
Accept Tickets Via Transfer
Click on the "Transfers" section of the app and you should see a number of tickets in the pending section. Each ticket needs to be accepted individually.
Screenshot 4
App screenshot will be added here.
Troubleshooting
My tickets aren't showing
Work through these checks in order before contacting us. In many cases the issue is simply a different email address or a transfer waiting to be accepted.
1
Check the email address
Make sure the email used in the app is the same email address used to place your JustTickets order.
2
Check the Transfer section
If the tickets have been transferred rather than linked automatically, they may be waiting there for you to accept them.
3
Check whether tickets have been released
Your order confirmation does not mean the organiser has released the event tickets yet. Check the Delivery & E-Tickets information before expecting them in the app.
4
Still missing?
If the email is correct, there is nothing waiting in Transfers and the tickets have been released, contact JustTickets and include your order number.
Need more help?
If you're waiting for tickets to be released, check our Delivery & E-Tickets guide. If your tickets have been released and you've completed the checks above, contact our team with your order number.